Frequently Asked Questions
Everything you need to know about shopping with Tops and Bottoms.
How long does shipping take and what are the costs?
We offer standard and expedited shipping. Standard shipping typically takes 3-5 business days within the continental US. Shipping costs are calculated at checkout based on your location and order weight, with free shipping available on orders over $150.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in original condition with all tags attached and sneakers are in their original box. Please note that certain limited-release items may be final sale.
Are all your sneakers and apparel 100% authentic?
Yes, authenticity is our top priority. We source our products directly from authorized distributors and brands to ensure that every item sold at Tops and Bottoms is 100% genuine.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.
Can I track my order once it has been placed?
Absolutely. Once your order is processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Yes, we ship to select countries worldwide. International shipping times and duties vary by destination. Please refer to our shipping page for a full list of supported countries and estimated delivery windows.